GOVERNANCE & COMPLIANCE

Terms, Conditions and Policies

Governing policies, Ofqual accreditation guidelines, and student user agreements.

Welcome to the British Online Academy website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use.

The term “British Online Academy” or “us” or “we” refers to the owner of the website whose registered office is 17, Somerville Road, Romford, RM6 5BD United Kingdom. The term “you” refers to the user or viewer of our website.

British Online Academy provides this site to you subject to the terms contained in this document (agreement). If you do not agree with any of the terms of this agreement, do not access or otherwise use this site. Your use of this site shall be deemed to be your agreement to abide by each of the terms set forth below. It is the responsibility of the customer to read such conditions before entering upon a transaction.

British Online Academy grants you a personal, non-transferable and non-exclusive right to use its materials and software on any personal media device; provided that you do not (and do not allow any third party to) copy, modify, create a derivative work from, reverse engineer, reverse assemble or otherwise attempt to discover any source code, sell, assign, sublicense, grant a security interest in or otherwise transfer any right in the Software. You agree not to modify any of the material in any manner or form. You agree not to access British Online Academy products or Services by any means other than through the interface that is provided by British Online Academy for use in accessing the British Online Academy Services and products.

By registering with British Online Academy, you represent that you are of legal age to form a binding contract. You agree to provide true, accurate, current and complete information about yourself in all required fields of the registration form. You also agree to upload a valid and up-to-date photo ID for verification purposes when requested. If any of your information changes, you agree to update your registration information as soon as possible. If British Online Academy suspects that your registration information is not complete, current, or accurate, or that you have otherwise violated these Terms of Use, your account may be subject to suspension or termination, and you may be barred from using the website.

The awarding body may be subject to change. However, any replacement will be a regulated organisation of equivalent standard, offering similar levels of recognition and progression opportunities.

It is the student's responsibility to ensure that they meet the entry requirements for their chosen course before enrolment. Failure to meet these requirements may result in withdrawal from the course without eligibility for certification.

Your privacy is very important to us at British Online Academy. Users should refer to our privacy policy for information about how British Online Academy collects and uses personal information. Details of how we use information you provide is set out in our privacy policy. By agreeing and accepting this agreement you consent to British Online Academy disclosure and use of your information as described in the privacy policy.

The creation of an account is compulsory to purchase from British Online Academy. You will be required to create a password and user account. You are responsible for maintaining the confidentiality of the password and account, and are responsible for all activities that occur under your account. You agree to (1) immediately notify British Online Academy of any unauthorised use of your password or account or any other breach of security and (2) ensure that you log out from your account at the end of each session. British Online Academy cannot and will not be liable for any loss or damage arising from your failure to comply with this section.

You acknowledge and agree that any content, including but not limited to text, data, photos, graphics, etc. or material contained or distributed through the site, by British Online Academy, its advertisers or third parties, is protected by trademarks, service marks, patents, copyrights, or other proprietary rights and laws.

You therefore may not under any circumstances use or distribute any content received through the site without authorisation of the content owner. You agree not to publish, reproduce, copy, in whole or part, nor upload, download, post, email, sell or otherwise distribute content available through the site.

The following rules of conduct apply to your use of the website and to any and all materials you post on the site, including text, data, graphics, audio or video content, sound, chat, messages, files or any other material (collectively user submissions) whether the user submission is included in blogs, discussion groups, emails, profiles, comments, or any other portion or feature.

You may not, in connection with the website:

  • Upload, post, email or otherwise transmit any user submission that is libellous or defamatory, pornographic, sexually explicit, unlawful or plagiarized;
  • Infringes or violates any patent, copyright, trademark, trade secret or other property right;
  • Breaches a duty of confidentiality by which you are bound due to a contractual or fiduciary relationship (such as inside information, or proprietary and confidential information learned or disclosed as part of employment relationships or under nondisclosure agreements);
  • A reasonable person would consider harassing, abusive, threatening, harmful, vulgar, profane, excessively violent, racially, ethnically or otherwise objectionable or offensive in any way;
  • Constitutes a breach of any person’s privacy or publicity rights, a misrepresentation of facts, or hate speech;
  • Violates or encourages others to violate any applicable law, statute, ordinance or regulation;
  • Promotes software or services that deliver unsolicited e-mail; or
  • Contains viruses, Trojan horses, worms, time bombs, cancelbots or other similar harmful programming routines.

The British Online Academy material requires a correctly configured and functional internet data connection, both for the initial purchase, and for use.

Data charges may be charged to you by your network provider depending on your individual tariff. You are responsible for any such costs.

We are unable to provide any warranties as to the levels of connectivity you will receive via your personal media device. This may depend upon your tariff, your network provider or your corporate policy if you have a work-issued device. We will not accept any responsibility for any connectivity issues you may experience. Please contact your network provider or visit their website if you require assistance configuring a data connection for your phone.

If, however the British Online Academy website is down and it is believed to be our fault we agree to compensate users how we see fit, this would usually comprise of a credit note being issued for unfinished assessments. British Online Academy will deal with claims on a case by case basis.

Once payment is received and products have been delivered to the student’s dashboard, or have been downloaded, refunds are not available after 14 days of material access. This does not affect your statutory rights.

Goods will only be dispatched to the customer when payment has been made in full and cleared funds and in any variance of this term shall be upon such terms as British Online Academy dictates.

Access to modules and assessments is limited to 5 (five) years, from the date of enrolment. In exceptional circumstances this may be extended.

Assessments can be re-sit as many times as required within the 5 year period as long payments have been cleared.

Failure to keep up with your monthly payments may incur a £50 admin fee and suspension of your online account.

If students fail to keep up with monthly payments, any free items received will need to be returned to British Online Academy.

If students don’t make payments when they are due or they regularly or seriously breach the payment terms:

  • Students may also have to repay the loan early.
  • Students credit records may be affected in a way that makes it more difficult or expensive to obtain further credit, and
  • We may take legal action to recover what Students owe.
  • Students will be responsible for the additional recovery costs incurred.

All student payments need to be completed before the final awarding body certificate (soft copy) is provided to the student. We recognise that some learners may wish to have a hard copy certificate, and these are printed on an individual basis by request. The fee is £45.

In choosing to pay for your Course using Premium Credit Limited finance you will have entered into a formal credit agreement with Premium Credit Limited, trading as Premium Credit LTD.

Under this arrangement Premium Credit LTD may have rights to recover from British Online Academy, including but not limited to, any losses relating to the provision of financial services that they incur, as a result of learners not keeping up with payments on credit agreements with Premium Credit LTD, relating to course fees.

If you, the learner, have entered into such an agreement and British Online Academy has to make any payments or otherwise incurs any liability in respect of these, and/or any finance plan is cancelled, terminated, or ended for any reason, you will remain fully liable for all fees to British Online Academy.

You will reimburse British Online Academy for any losses British Online Academy incurs in compensating Premium Credit LTD.

Account discount codes: Discount codes may from time to time be offered to account holders; such codes may only be applied to purchases made through the account in respect of which the discount code was offered and registered.

Promotional discount codes: We may from time to time offer promotional discount codes which may apply in respect of any, or certain specified, purchases made through this Website.

All prices and course fees are listed in British Pound Sterling (GBP), and therefore we are not responsible for any exchange rate changes, nor any bank charges that arise from this or any other payments made to British Online Academy.

For a very limited time, we are offering a brand new laptop when you enrol in a course with us. The laptop is complimentary but we have some eligibility conditions:

  • Course fees must be paid in one transaction without any discounts applied.
  • Worldwide Shipping is free.
  • Free laptop cannot be used in conjunction with any other discounts or offers.

(Please note: if applicable, students are responsible for any local customs and import charges due on delivery of all physical items)

British Online Academy or third parties may provide links to other websites or resources. As British Online Academy has no control of such sites and resources, you acknowledge and agree that British Online Academy is not responsible for the availability of such sites or resources, and does not endorse and is not responsible or liable for any content, advertising, products or other materials on or available from such sites or resources or the policies of such sites and resources.

British Online Academy is not responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such site or resource.

British Online Academy uses reasonable endeavours to ensure the information on the site is accurate, however the information and product listings on the site may contain typographical errors or inaccuracies and may not be complete or current. We make no representation or warranty that any information is accurate, complete, or up-to-date and, to the fullest extent permitted by law, we accept no liability for any loss or damage caused by any reliance placed on such information placed by you or anyone to whom you may communicate such information.

British Online Academy shall have the right at any time without any liability or notice to amend, remove any content of the site including prices, sales literature or other documents as long as such alterations do not materially affect the quality of the goods.

You agree that your use of the website shall be at your sole risk. To the fullest extent permitted by law, British Online Academy, and any subsidiary, parent, affiliate, officer, director, licensor, employee, supplier, distributor, reseller agent, owner, or operator of British Online Academy, disclaim all warranties, express or implied, in connection with the website and your use thereof. British Online Academy makes no warranties or representations about the accuracy or completeness of the website's content or the content of any sites linked to this site and assumes no liability or responsibility for any (i) errors, mistakes, or inaccuracies of content, (ii) personal injury or property damage, of any nature whatsoever, resulting from your access to and use of the website, (iii) any unauthorized access to or use of our secure servers and/or any and all personal information stored therein, (iv) any interruption or cessation of transmission to or from the website, (v) any bugs, viruses, trojan horses, or the like which may be transmitted to or through our website by any third party, and/or (vi) any omissions or errors in any content or for any loss or damage of any kind incurred as a result of the use of any content posted, emailed, transmitted, or otherwise made available via the website. British Online Academy does not warrant, guarantee, endorse, or assume responsibility for any hyperlinked website or other promotion, and British Online Academy will not be a party to or in any way be responsible for monitoring any transaction between you and third-party providers of products or services.

In no event shall British Online Academy, or any subsidiary, parent, affiliate, officer, director, licensor, employee, supplier, distributor, reseller agent, owner, or operator of British Online Academy, be liable to you for any indirect, direct, special, punitive, incidental, or consequential damages whatsoever resulting from any errors, mistakes, or inaccuracies of content, personal injury or property damage, unauthorized server access, transmission interruptions, or viruses.

You specifically acknowledge that British Online Academy shall not be liable for user submissions or for any offensive, defamatory, or illegal conduct of any third party and that the risk of harm or damage from the foregoing rests entirely with you.

The Website is controlled and offered by British Online Academy from its facilities in the United Kingdom. Those who access or use the Website from other jurisdictions do so at their own volition and are responsible for compliance with local law.

Academic dishonesty covers any attempt by a student to gain unfair advantage (e.g. extra marks) for her/himself, or for other students, by unauthorised means. Examples of such dishonesty include collusion, deceit, plagiarism and cheating in examinations.

Collusion includes, but not limited to, the conscious collaboration, without official approval, between two or more students, in the preparation and production of work which is then submitted as individual work. In cases where one (or more) student has copied from another, all students involved may be penalised.

Deceit includes misrepresentation or non-disclosure of relevant information, including the failure to disclose any cases of work being submitted for assessment which has been or will be used for other academic purposes.

Plagiarism is the act of using other people's words, images etc. as if they were your own.

Cheating is defined as any attempt to gain an unfair advantage in an assessment (including examinations), or assisting another student to do so.

It is in the best interests of all students for British Online Academy to maintain the good reputation of its awards. Your co-operation is expected in actively protecting the integrity of the assessment process.

These Terms and Conditions are governed by and construed in accordance with English Laws, and in the event of any disputes or claims associated with the terms and conditions will be subject to the jurisdiction of the courts of England.

Our Payment Service Provider is Stripe – the largest independent payment service provider (PSP) in the UK and Ireland. Stripe provides a secure payment gateway (Level 1 PCI DSS), processing payments for thousands of online businesses, including ours.

To cancel recurring payments managed via WorldPay, please email admin@thebritishonlineacademy.com with your cancellation request.

British Online Academy uses personal data of the customer for appropriate purposes and according to statutory regulations. Personal data provided for ordering products is used for fulfilment and handling of the contract only.

If you breach these terms and conditions in any way, we may take such action as we deem appropriate to deal with the breach, including suspending or prohibiting your access to the website.

British Online Academy will handle personal information in accordance with the terms of its privacy policy.

Courses are accredited by a governing body chosen by British Online Academy, who assess and review all of our content. If there is a change in validating partnership, British Online Academy will always aim to make sure the new governing body is of the same or higher standard.

British Online Academy is committed to ensuring the establishment of a culture and environment in which learners, staff and visitors understand and embrace the principles and practices of equality and diversity.

British Online Academy is committed to upholding the privacy of its learners and employees and conforming towards the General Data Protection Regulation (GDPR).

Shows the commitment of British Online Academy and employees to health and safety aims to remove or reduce the risks to the health, safety and welfare of all workers, contractors and visitors.

Once a learner has completed all required modules and assessments, and their work has been marked and internally verified by British Online Academy, the learner’s results will be processed for external verification and certification by the relevant awarding organisation.

Certification typically takes approximately 1 to 3 months following completion of the required academic and administrative processes.

British Online Academy does not guarantee direct or unconditional progression to any university, degree, Master’s programme or other course of study.

The place of fulfilment for all services in relation to British Online Academy is the place of business of British Online Academy Limited, a company registered in England and Wales.

Trading Office: British Online Academy, 17, Somerville Road, Romford, RM6 5BD, United Kingdom.

Registration Number: 07750588 | VAT Registration Number: 140 196 044